Tour Operators
In the past two days have been planned trip to Tashkent. Despite the fact that the reach had nearly ten hours in one end, the guide did not fail to bring in a group of textile, Onyx Center, vegetable village, and so rested, “the majority” enthusiastically traded and bought trinkets, and we, who were hard days work were completely exhausted by two days on wheels. And a few extra hours spent in the bus suffered heavily. I wanted to rest, finally something to stay at sea, relax a little. Moreover, we flew to Tashkent on Sunday, and many of the morning had to be at work.
Guide did not share our opinion. Because “majority” of its supported!
What I actually described it? All the petty bickering and squabbling. Everyone understands the benefits infotour. Manager know the country, working with hotels, knows the advantages and disadvantages of each. Sales increases. Are all. But often guides (not leaders!) “Host” is ready to once again remind that no claims for the program and bring on hotels do not. Company pier, and so you free rolls, feeds and Selita in hotels. We must be thankful. A manager of the Tashkent tour operator companies – group leader at my remark about the lack of hygiene at the hotel where we lodged (HV-1), said: “Nobody will do anything to say about this stupid!” So I would you come to visit, and would criticize all around! ” It seems that she did not even realize that we truly wanted to help her company to address weaknesses. Tourists do not visit the hotel going, and spread for him a lot of money. And complaints from them will be required.
Well, what about besplatnosti, so season with the tour operator covers all costs “host”, and the hotels themselves are going to meet, often for free posting of the “info”. We, travel agencies, bear the costs of advertising, trying to convince the client to go exactly in this hotel, we believe every word of the tour operator, then accept the claim yourself a tourist. Work is being done is not too small.
So why do those who set to work seriously is boorish attitude? Everyone knows that the guides receive a commission from the shops for the goods sold. But do be so tired and dragging on the managers outlets!? It’s time to really stop this practice.
Typical problems for infotour steel by Uzbekistan tour operators:
1 Send the team leaders simply random managers who do not want and can not control the strict observance of the program of tours. First of all, it strikes at the very tour operators. For example, I and some managers turagestv fundamentally not working since last year, with two tour operators. The head of one just removed from the work of the group, all let things slide, resulting in little country and hotels group did not recognize him. A girl from the managers of another company not shy one when viewed from hotels in each room, pictures of each other in a rather explicit poses. Neither the management of the hotel, nor the representatives of the “host”, nor we, ordinary travel agency does not bother them. Now they wonder why I, for example, are not interested in their distribution. But I think many will agree with me – a mess at the company is sure to cause problems with tourists. The idea infotour discredited.
For tourist option was to look at the rules infotour as a “freebie” and offer her family, friends and acquaintances. As a result, many go to infotour as ordinary tourists on vacation. And require on-site managers to provide them with him. One gets nervous situation, the tour program are often reduced, a normal hard working manager.
How to solve all these problems. I consulted with many managers, constantly ezdivshimi in infotour. Here are some suggestions:
Tour Operators should be sent to the heads of infotour serious, knowing the country and work with travel agencies managers. Clearly in place to monitor the work of each arrived in the “info” manager. If the manager came to rest, to put an agency full account to stay “tourists” in the country.
For podtvezhdeniya seriousness of intent can be to develop and enter into an agency agreement, which stipulates all the penalties on both sides. K, for example, reduced the last version of the tour – please agency paid the price of the tour or part of it. And the same strict rules apply to travel agencies. Then infotour will really infotour. Random people in it will not, or will be considerably less. And relations with tour operators travel agencies such practices will only benefit.